CENTRAL FILL AND CONTACT CENTER OPERATIONS
Good Data = Happy Customers
CONTACT CENTER-THE "FACE" OF YOUR PHARMACY
When a customer or patient contacts your centralized pharmacy, they don't get to see the non-verbal communication we all rely on every day. Is your contact center training their staff for service excellence, utilizing the right tools for customer success, and driving contact toward your automated success tools? Count on our team to guide you to be able to count on your team.
MAKE METRICS WORK FOR YOU
Being able to assess how your team is doing today, this week, this month, this year at a moments glance can give you the insight you need to make informed decisions. Where do we need to make changes, where do we need to hire or reduce staff, are we hitting our contractual obligations, what are the industry standards? All good questions; we're here to help you figure out what to measure and how to measure it.
PHARMACY DATA MANAGEMENT SYSTEMS
Your pharmacy data management system drives most aspects of your pharmacy operations, but who is driving it to achieve your strategic vision? Efficient workflows, processes, and continuous improvement programs can get your team to operate at the top of their license. We can help you take the busy work out of your operations and replace them with the meaningful work that your pharmacy professionals seek.